How do I get in touch with BarkBox customer service? Do you agree with BarkBox's TrustScore? Do you agree with BarkBox's TrustScore? I was immediately charged so the first box was not my free box. You can also call the BarkBox Happy Team on 877-848-3058. While +1 855-944-2275 is BarkBox's best toll-free number, there are 2 total ways to get in touch with them. Their Customer service is fake and simply consists of auto responses. All the BarkBox toys are durable. The BarkBox customer service department is surely a Happy Team. Your experience matters. We are a Chewy affiliate and receive referral payments for purchases made through our links at no extra cost to you. Yes! Companies respond better when others are watching. BarkBox Customer Service. Additionally, this allows us to donate a larger portion to the more than 3,animal shelters and rescuesThanks to pupstomers like you, we are able to spread the ruv! All of the subscriptions automatically renew as the term’s end closes in, which means that if you don’t want to continue your BarkBox deliveries, you must disable this in your account or by contacting customer service. Contacting BarkBox - by phone or otherwise. PupBox’s Customer Service. Posted on September 1, 2017 December 27, 2017 by Samantha Dunn. Dog toys, treats, & gifts from the dog crazy makers of BarkBox. This is another popular question concerning the common grain and in this guide we are going to be discussing about it's safety for dogs. The BarkBox customer service department is surely a Happy Team. I just signed up today and I want it cancelled TODAY. I was told that the box was being processed and that it may not be there by Christmas (which I was extremely displeased about since I ordered this as my dog's only Christmas gift...on December *, and they gifted me a free box for January). The most horrible Customer service. Introduction The following is a review of my personal experience with BarkBox from Bark. Cance my account NOW! Do they have a phone number? I reached out about Piper’s lack of teeth and they were thrilled to make sure soft treats ended up in each box so she wouldn’t be left out. I sent 2 emails, requested a call back; nothing, no response at all. We indicate this on our website, in the email we send you when you sign up, and in our FAQs – but again, I apologize if this info was missed! We are going to be explaining... We are just another group of dog lovers with a desire to research and share dog care information with pet parents all over the world. Just say NO to barkbox. I swear. —30+ days ago. Read honest and unbiased product reviews from our users. You can reach out to the Happy team by: Email us at superchewer@barkbox.com. This situation was very annoying and they even sent me the same theme twice in a row which was disappointing because I never received the pirate box for April. The BarkBox email support is readily available for you to ask your questions. However, it is also important to note that when you reach out to the support team you will be talking to humans not robots. They’re happy to address any concerns or simply share product recommendations based on your special pooch. Join the 255 people who’ve already contributed. How do I get in touch with BarkBox customer service? Share. Please let me know if there is anything else I can do to make this situation better for you! PupBox‘s customer service hours are Monday-Friday. My v es f can give me proof to scan over. With its creative monthly themes, top-quality products (all of them designed and made in-house), and incredible customer service, BarkBox easily tops the list. They’re happy to address any concerns or simply share product recommendations based on your special pooch. Join the 269 people who’ve already contributed. While some are happy with how the company handles complaints, others are not happy about it. Sincerely, They never once sent me the correct treats and while they responded well and sent me new treats for free, it was very frustrating because they continued to tell me they would fix the problem but after 3-4 months of this, it was never fixed. I just want to cancel and get a refund. Contact BarkBox Customer Service. This estimate is based upon 6 Bark Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. [redacted] contacted us to let us know she was unaware of the upfront billing and wanted a refund. If you would like to do that here is our address: Not true. I had already devoted several hours of my week to chasing down my dog's gift and apparently it was for nothing. Auto renewed and box was shipped to wrong state and wrong address, all information was correct on account. You cannot get on the phone with a human. If you send an email outside the support team office hours they will reply as soon as they get back. Here is a quick breakdown of the BarkBox customer service hours: The BarkBox email support is readily available for you to ask your questions. The total about to be charged is fully displayed at all times while on the BarkBox site and checkout flow. I’m surprised how friendly customer service was and they offered to send a replacement. We started this whole operation to serve the people who are just like us: nuts about dogs. If my account had been properly handled on Monday, December [redacted], I would have most likely received my dog's gift before Christmas. [redacted], Address: 50 Eldridge Street Floor 5, New York, New York, United States, 10002, Sharing is caring! They said they do not give refunds?!?! BarkBox is a lifetime membership - CANCEL NEVER. It was packed with goodies that are explained in detail below. I was told it was lined up to ship. The most horrible Customer service. Folks are welcome to cancel at any time so that we know to stop sending your pup goodies! Happy to help! I have put feedback in the survey after two of the boxes and personally outreached about my pup’s preferences and sent both treats and toys that are a … The BarkBox “Happy Team” can be reached via email, chat (look for the chat bubble at the top right of the BarkBox site), or phone/text at 855-944-2275. BarkBox has been reported to have a great customer service experience but I have discovered that many of their customers do not know how to reach this excellent support team. When I received the December box, the toys are not sturdy enough for a heavy chewer--she has destroyed one of them in about 20 minutes. I was given confirmation it was cancelled and my last box would be October 2018. Our phone hours close at 5pm, but [redacted], member of the BarkHappy (BarkBox support team) stayed after hours to adjust [redacted]'s account immediately and 30 minutes later, at 6:30 pm on 10/**, he responded he had fully refunded her as requested and terminated her subscription. I was recommended BarkBox by my best friend who had nothing but glowing things to say about the toys and the company. How many stars would you give BarkBox? He promised to process my order with expedited shipping, which he did do. BarkBox Customer Service BarkShop Review. was not meaning to pay for a full year's subscription, *** immediately refunded her in fullAll our subscriptions are billed in full at time of purchase, which is indicated on every confirmation and checkout screenCustomers must complete this checkout flow, agreeing to amount about to be billed, before completionSeeing as *** *** was not wanting to complete this purchase after the fact, she has since been refunded in full and will see the funds back on her card within hours. When Melissa’s dog Cricket managed to chew his way through a BarkBox toy that was meant for heavy chewers, she was upset. He also informed [redacted] that she would see the full refund back in her account within 1-2 business days. It also has other brands, including Bark Eats, which creates personalized meal plans for pups. They give you the option to speak with a dog though. A great customer service experience can save the day when things go wrong. So I have gone into your account and issued you a refund of $because it was unfortunately too late to put a stop to your first box! The company has invested a lot in training their support team to understand their customer first approach to business. Their Customer service is fake and simply consists of auto responses. I have refunded that $15 add-item charge as well as the $19 charge for this month's subscription renewal. Please let me know if there is any additional information that you need regarding this case. This article is a quick guide on how to contact the BarkBox customer service team. Hoping I still do not get charged because my plan says “expired”. This is listed on our website a few times, but we understand that it can be missed! Additionally, I had added on a Heavy Chewer request for my dog so she would receive sturdier toys. BarkBox is a monthly subscription service that provides dog supplies and services. For media inquiries, email us at. The toys may include stuffing, squeakers or crinkle material. All of the subscriptions automatically renew as the term’s end closes in, which means that if you don’t want to continue your BarkBox deliveries, you must disable this in your account or by contacting customer service. " The bottom line is this is Customer Service ... BARK, the company behind BarkBox, today announced that its board of directors has appointed Manish Joneja, most recently a leader at Amazon focused on global exports, expansion and operations, to succeed BARK co-founder Matt Meeker as the CEO, effective immediately. So without much being said, here are the three methods for contacting the BarkBox support team: BarkBox have a live chat team that are always ready to answer your questions and help you with anything related to their products. BarkBox is a monthly surprise of dog toys, treats, and goodies! Sincerely, Terrible Customer Service. When Melissa’s dog Cricket managed to chew his way through a BarkBox toy that was meant for heavy chewers, she was upset. | Read 21-40 Reviews out of 285 Have you ever wondered if dogs can eat quince? I’ve been with barkbox for three months of a six month subscription. My Experience with BarkBox and Barkbox Customer Service. After "canceling" we received an additional shipment. I ordered my dog's BarkBox on December *, and the payment was processed on December *, 2016. Strength in numbers! The toys and treats are wonderful! ... BarkBox goes head and tails above and beyond. Rover and out, Paige ----- Please let me know if you have any follquestions about this caseThank youSincerely, Lauren J***. They also encouraged me to reach out with anything I … BarkBox delivers remarkable customer service. Alternatively you can use email to contact the BarkBox support team. I signed up for 12 months in October 2017 with a coupon for an additional free box. How many stars would you give BarkBox? Terrible Customer Service. *** ***, *** *** purchased a one year subscription with us on 2014-11-**She contacted us via email on NOV ***, AT 1:43PM and was responded to within the hour, on NOV ***, AT 2:15PM by ***, a member of the BarkHappy (customer service team.) boxes were delivered within the promised shipping time frame (3-business days)That said, we commit to ship all boxes on the *** of each month (although these are shipped out earlier than the *** to exceed our customer expectations)We regret that there has been some challenges with our shipping partners, but we will share these challenges with our business partnersIn efforts to rectify her concerns, we have added a free month to our her subscription and will also reach out to her to provide additional context related to our shipping process, Revdex.com: Lied to get in touch with BarkBox customer service department is surely a Happy team is and! December.. only for January s contact us page in her account Per her.! 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